BBQ time 

Whiteees 

M1 Kakis!! 

Hmm... It feels so strange. Part of me feels sad when leaving M1, while the other half feels relief. The attachment ended yesterday, 2 days earlier than expected. The reason is our dear supervisor's grandma passed away and she had to take leave asap to go back to her family who are in overseas. Yes, amazingly, i said dear supervisor. This is really a sincere tone and not a sacarstic one.
Being the person in charge of the most happening attachment batch in the history of M1 is no mean feat. Yet Joeanna(the supervisor) manage to tolerate our continuous nonsense and crap for 7 weeks. We are according, to her, the most "creative" batch of attachment students.
Anyway, the last day of the attachment wasn't what i expect it to be.
One of our supervisors, Wendy, had gone to China, leaving Joeanna behind to take care of us. Somehow, destiny and fate decide to play its part and her grandma breathed her last on that very day. She then had to rush to prepare our graduation since no one is able to take over her place.
We decide to make her a farewell card out of plain paper, and collected some $$ for her. Though she is reluctant to take the cash, in the end she accept it. It is the best we can do to show that we are not that heartless and care for her feelings.
So there, the last day of work.. Going to miss somethings esp all my kakis in M1. And to Joeanna, thanks for all the guidance and support for the last 7 weeks. On behalf of all my kakis, thank you for your time and support!!
Now looking forward to the chalet! Hope to see you all there!

Sigh.. Things are getting worse by the day. Every single day that pass while in M1 is driving me crazy. I thought this week is worse enough when they announce the bottombox. The worse is yet to come.

Early in the morning on Friday, my supervisor came into the briefing with bad news. Apparently, there is a dispute case by one of the customers. The whole briefing room fell silent as we await what bad news could be making our supervisor so disappointed. Maybe "disappointed" is not the correct word, she looks half sad and half angry. When everyone found out that the case has been brought up to the management level to handle this customer, the feeling in the room was super intense.

You might be asking what is the problem with this customer. Apparently, this customer was given a $100 handset upgrade voucher for a specific line he is holding. However, he went down to the shop thinking that the voucher can be used for another line, also under his account. I can't remember how the conversation goes because it happen 2 weeks ago and the customer wanted to utilize the voucher last week. Anyway, the customer kind of twisted the conversation a bit to his favour and got the wrong idea about the voucher.

By now you should have guess the person involved is me. Everyone was speculating who the person was. We were discussing abt it when we were suppose to be calling customers. Finally the truth was out and i was the customer service officer who had talked to this customer 2 weeks ago. My gut feeling was correct.

That is probably the lowest point of my attachment. Can't even concentrate on my calls anymore. My colleagues and supervisor manage to cheer me up a little when they made me a card of drawings of each of us and some word of encouragement in it. Thanks eh.. Appreciate the gesture. Thank you for your time and support.

Sigh.. i don't know why. Usually i would be average kind of person in school or whatever i am doing. Somehow during this attachment, i am the worst. Always in the spotlight for the wrong reasons..

Sigh.. 5 more working days..

Sigh.. Lousy day man.. Nothing but bad news at work today..
Firstly, i am already supervisors "favourite" because of my blurness. She say even some of the fulltimers can remember my name when customers call the main 1627 hotline number to ask for me. Say i "famous" liao.. Wtf?! Then now keep directing questions at me when something goes wrong. Now everytime they say some one did something wrong i would always volunteer to say, "I am the one right?". Damn sian..

Secondly, one stupid ang moh customer whom i spoke to gave me a low rating for my service. This low rating is called "bottombox". Top ratings are called "topbox". So ya, this S.O.B gave me low rating and the supervisor pointed out my mistake. I did not tell him about something which i had forgotten. If u want to know what thing, i can't explain here cos it would be too long. Anyway, the thing is not even in the callscript which we are suppose to follow. So HOW the HECK would i know??? First they ticked me off for not following to callscript last week. Now i follow callscript, also kena ticked off.. WTF?!

Worse still, i am probably the one one who get bottombox. Another colloeague actually get topbox AND bottombox from 2 customers, so at least it's not so bad.. Some more today didn't manage to reach quota.. Damn sian..

Sigh... 8 days to go... buay tahan... >_<"

Ah Beng: Hey dear, what would you like to have for dinner?
Ah Lian: Anything lor.
Ah Beng: Ok, how about beef noodles?
Ah Lian: Aiyo.. Too fattening lah. I have to watch my diet you know?
Ah Beng: Ok.. so what do you want to eat then?
Ah Lian: Anything lor.
Ah Beng: Umm.. Ok, how about fish ball noodles?
Ah Lian: Aiya.. that time just ate fish ball noodles lei.. Something else lah.
Ah Beng: Umm.. Ok, then let's go Swensen's eat lah. Long time never eat there.
Ah Lian: Walao! You so rich is it? Swensen's ex lei.
Ah Beng: O..k... So what exactly do you want to eat?
Ah Lian: Anything lor.

Poor Ah Beng still couldn't figure out what Ah Lian wants..



Sounds so familiar eh?